(Agile1)Lead User Experience (UX) Designer – Mobile & Platforms

Axelon

Oakland, CA

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JOB DETAILS

SALARY

$80–$100 Per Hour

SKILLS

Adobe Product Family, Agile Programming Methodologies, Analysis Skills, Authentication, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer/Client Research, Customer/Consumer Behavior, Design Flows, Design Services, Documentation, Ecosystems, Electrical Utility, Energy & Utilities, Internet of Things, Leadership, Mentoring, Mobile Applications, Needs Assessment, Product Design, Product Engineering, Product Lifecycle, Product Strategy, Prototyping, Regulatory Compliance, Reimbursement, Sales Management, Software Design, Startup, Team Lead/Manager, Team Player, Usability Testing, User Experience Design (UXD), User Interface Design, User Interface/Experience (UI/UX), Wireframes

LOCATION

Oakland, CA

POSTED

1 day ago

Lead User Experience (UX) Designer Mobile & Platforms
Oakland, CA (Hybrid)
12 Months

Pay Rate: $80-100/hour on ***

LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office.
Expenses: with prior Client Manager approval, may expense for travel reimbursements for business related travels needed.

General Feedback:
o Must demonstrate ownership across the full product lifecycle (ideation, definition, implementation, launch, and support)
o Multiple short-term roles (approximately one year or less) may indicate limited opportunity to drive long-term outcomes
o Start-up experience is highly desirable, demonstrating the ability to operate in fast-paced, ambiguous environment.
o Strong experience with consumer facing products, including:
Account creation and authentication
Account management
Customer behavior and engagement analysis
Payments and billing experience
Connected device management (preferred)
o Must have worked on mobile app which is publicly available

Specific Designer Resume Feedback:
o Strong individual contributor who actively creates designs rather than primarily managing teams.
o Deep product design expertise with a portfolio demonstrating end-to-end mobile application design.
o Portfolio should showcase both strategic thinking and execution of high-quality visual design.
o Proven experience leading the ideation, definition, and creation of complete application experiences and wireframe.
o Experience designing entire customer journeys and applications, not just isolated features, or sections.
o Acceptable past titles: Lead Product Designer, Senior Product Designer, Principal Product Designer, Staff Product Designer, Lead UX Designer

TOP THINGS:

- Strong advocate for user-centered design
- Systems thinker for end-to-end experiences
- Clear communicator of design rationale

Lead User Experience (UX) Designer Mobile & Platforms
Location: Oakland, CA (Hybrid)
Department: Grid Research Innovation & Development

Team Summary:

Help us change the electric utility industry from the inside! Join a small, high-performing team within Client Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at Client site.

Role Overview:

Project Charlie is seeking a Lead User Experience (UX) Designer Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function.
The Lead UX Designer owns end-to-end experience designresearching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.

Key Responsibilities:

Lead user research and discovery to understand customer behaviors and pain points
Conduct interviews, usability testing, surveys, and behavioral analysis
Capture and document current-state journeys and experiences
Translate insights into design strategies and requirements
Design user flows, wireframes, prototypes, and high-Client UI
Own and drive overall look and feel of the platform
Define and evolve design systems and guidelines
Partner with Product and Engineering to ensure feasibility
Facilitate workshops and stakeholder alignment
Lead usability testing and iterative improvements
Mentor designers and oversee external partners
Ensure accessibility, privacy, and compliance standards.

Minimum Experience:

810+ years of UX/UI or product design experience
Strong background in user research, interaction design, and mobile design
Experience across end-to-end product design lifecycle
Ability to simplify complex systems into intuitive experiences
Experience with journey maps and design systems
Proficiency with tools like Figma, Sketch, or Adobe XD
Cross-functional collaboration with Product and Engineering
Ability to lead and influence without authority.

Desired Experience:

Experience designing customer-facing products at scale
Experience in regulated industries
Familiarity with data-rich or IoT ecosystems
Experience supporting launch and iteration
Experience working with external agencies.

Desired Characteristics:

Strong advocate for user-centered design
Systems thinker for end-to-end experiences
Clear communicator of design rationale
Collaborative and cross-functional leader
Balances user, technical, and business needs
Comfortable with ambiguity.

What Success Looks Like:

Customer insights drive product decisions
Platform delivers intuitive and cohesive experiences
Design influences product strategy
Teams align around a clear experience vision
Continuous improvements based on user feedback

About the Company

Axelon

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