🟡 Amber — Customer Service Representative

Customer Service Representative

Role Snapshot

Project Status: Amber - Closing Soon - Apply by September 1, 2026

Posting Date: August 29, 2026

Deadline for Submission: Apply as soon as possible before September 1, 2026

Rate: Estimated $30 - $70/hr based on role, experience, and final staffing requirements

Client / Source: City of Austin

Department: Contact Center / Utility Administrative Staffing

Reports To: FuntoNetwork Staffing Operations

Location: On-site/Hybrid / Austin, Texas

Travel: As required by assignment scope

Type: Contract / Project-Based Staffing Opportunity

About FuntoNetwork

At FuntoNetwork, we connect experienced workers and consultants with upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and worker support.

The Opportunity

FuntoNetwork is seeking a Customer Service Representative for upcoming staffing opportunity: Temporary Staffing Services - Austin 311 / Austin Energy Utility Support.

Contact center support for 311 and utility customer inquiries.

Core Responsibilities

• Role coverage: Contact center support for 311 and utility customer inquiries.
• WBS 1 — Confirm front-desk, call-routing, visitor, and coverage procedures with the assigned site.
• WBS 2 — Deliver daily reception, call, visitor, and clerical support to the required service standard.
• WBS 3 — Maintain handoff notes, incident records, attendance, and end-of-shift status updates.
• Review the role scope, assignment background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Follow site, attendance, confidentiality, safety, and reporting requirements.
• Coordinate with FuntoNetwork on onboarding, scheduling, timesheets, issue resolution, and replacement coverage when needed.

What You Bring

• Relevant experience for this staffing role or equivalent transferable experience.
• Strong communication, documentation, and schedule reliability.
• Ability to complete required screening, eligibility verification, and onboarding steps.
• Experience supporting public-sector, education, utility, healthcare, transportation, enterprise, or staffing assignments is preferred.
• Attention to detail and ability to provide complete role-specific application materials.

Earnings, Payments, and Tax Records

Workers and consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this project opportunity will be processed through the app, and workers will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for worker tracking and reporting.

Want to track this RFP after the deadline?

View RFP Status & Award Report

How to Apply

Apply to this staffing role with your resume, work history, availability, and supporting documents that show your experience for this specific role.

If selected, FuntoNetwork may ask you for your assigned part only, such as role-specific availability, certifications, screening details, work samples, or other supporting materials connected to your assignment.

FuntoNetwork handles the client-facing proposal package and any final source-portal submission separately.

Once you complete vetting and are approved, you will log in to the FuntoNetwork mobile app to track relevant opportunities, application status, contracts, earnings, payments, withdrawals, and related records.

Hiring process:https://funtonetwork.com/hiring-process-at-funtonetwork

Optional Self-Interview for This Role

If you applied for Amber — Customer Service Representative - City of Austin, you may request an optional paid FuntoNetwork self-interview instead of waiting for a procurement award or client interview timeline to become available.

Request a Self-Interview for This Role

The one-time $50 fee covers self-interview setup and administration. This optional assessment does not guarantee employment, placement, client submission, a client interview, procurement selection, or a project award.

Contact

Samuel Andoh | Account Manager
Email:

samuel.andoh@funtonetwork.com

FuntoNetwork is an equal opportunity platform.