["Area Director of Group Sales","Area Director of Group Sales"]

Position Overview and ResponsibilitiesGroup Sales Manager is a hybrid hospitality and sales-support role responsible for delivering exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role oversees end-to-end guest stays, and serves as a key on-site partner to Corporate Sales, Revenue Management, and property leadership.What You'll Do:Guest & Resident ExperienceLead and model five-star hospitality for all guests and residents.Oversee the full guest journey: pre‑arrival communication, arrival, stay support, and departure.Ensure rooms, amenities, and teams are prepared for group arrivals and transitions.Plan and execute guest and resident events in partnership with Marketing and Sales.Team & OperationsEnsure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack).Support SOPs, guest communications, and experience-related processes.Coordinate with housekeeping partners to ensure service quality and readiness.Group & Corporate Sales SupportServe as the on-site liaison between Corporate Sales and community teams.Support onboarding and execution of group and corporate accounts.Assist with RFPs, booking platforms, rate coordination, and corporate leases.Respond to group inquiries, billing questions, and on-site issue resolution.Conduct regular audits of third‑party sales platforms and listings.Skills and ExperienceBachelor's degree in hospitality management preferredExperience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstancesExceptional interpersonal and self‑awareness skills, including active listening skillsProficient with communication technology and quick learner of new softwareExcellent written and verbal communication skills – ability to articulate not just the “what” but the “why” of our cultureDemonstrated enthusiasm for creating inclusive and respectful workplacesUnquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgmentAbility to work a flexible schedule, including evenings and weekendsPhysical DemandsStand behind a desk for the majority of an 8‑hour shiftMove body in repetitive motions for extended periods of timeWork in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property as neededTransport boxes and equipment weighing up to 20 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screenAs an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.#J-18808-Ljbffr