["Assistant Store Manager","Assistant Store Manager"]

Job InformationCategory/Area of Expertise: Retail OperationsJob Requisition: 464186Address: USA-NJ-East Brunswick-647 Route 18 SouthStore Code: Human Resources - Brands (5148915)About the RoleCustomer Service Manager — responsible for driving positive community impact, operational excellence, and financial success in the retail grocery environment.ResponsibilitiesDepartment ManagementOversee the daily operations of the Customer Service departments including Front End, Online Pick-up, and Cash Office.Ensure departments meet or exceed sales and profit targets.Maintain high standards of sanitation and safety, ensuring compliance with all regulations.Accountable for leading recruitment, hiring, and new hire orientation, while maintaining a high level of talent within the department.People Development and DiversityDirect, oversee, and evaluate the training completion of all Customer Service department team members.Monitor and evaluate associate performance and ensure associates have development plans to support professional growth.Foster a culture of diversity and inclusion within the team.Engage and retain associates by fostering a positive work environment.Labor RelationsManage labor relations to ensure compliance with company policies and labor laws.Address and resolve employee issues and grievances in a timely and effective manner.Customer Service ExcellenceCultivate a culture of excellence in customer service, providing best-in-class service.Ensure customers experience a well-stocked store with the freshest product offerings.Support team members in their training to consistently deliver exceptional customer service.Operational EfficiencyMonitor and analyze key performance metrics related to customer service and sales.Identify opportunities for process optimization and implement solutions to enhance operational performance.Manage departmental budgets, expenses, and financial targets to achieve profitability goals.Compliance and SafetyEnsure all departments comply with company policies and regulatory requirements.Conduct regular safety audits and training sessions.Maintain a clean and safe working environment for all associates.Community EngagementActively engage with the local community to understand their needs.Develop and maintain positive relationships with community organizations, schools, and other stakeholders.Coordinate and participate in community events, outreach programs, and charitable initiatives.Qualifications1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office.Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.Highly motivated, results-oriented, and a self-starter with a proven track record of success.Strong ability to influence and communicate effectively across different functions.Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously.Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals.Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders.High level of customer service skills, with a genuine passion for exceeding customer expectations.Creative and strategic thinking abilities to drive innovation and continuous improvement.Effective organizational and time management skills to ensure efficient operations.Ability to work flexible hours, including weekends and holidays.Salary and BonusS:$64,800-$97,200 12.5% bonus based on company performanceBenefits401(k) with 5% employer match available on Day One of employmentDependent Care flex Spend accountsDependent life insuranceDiscounts on theme park tickets, vehicle purchases and travel through LifeMartEmployee Assistance ProgramExclusive 5% associate discount on most purchases made in-store and onlineHealth Advocate Concierge ServiceLife InsuranceMedical, dental, vision and pharmacy benefit plans for you and your dependent starting on Day OneMy Resources Quit Program (Pelago) - support for associates and families to quit tobacco or nicotinePaid Parental leavePre-tax spending accounts (FSA, HSA)Short term/long term disability at no cost to employeeTuition reimbursementCompetitive Paid time off includes:Vacation timePersonal HolidaysSick TimeCompany Culture & Additional BenefitsCulture committed to celebrating diverse backgrounds and experiences; team of associates dedicated to serving local customers and supporting communities.Equal Opportunity Employer StatementStop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.#J-18808-Ljbffr