["Assistant Store Manager (Bilingual)","Assistant Store Manager (Bilingual)"]

Assistant Store Manager (Bilingual)TitlemaxNorth Richland Hills, TXAs an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands‑on experience running a store. You'll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It's performance‑driven, people‑first, and packed with growth potential. If you're ready to build confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step.What We OfferCompensationThe hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.Benefits & PerksPaid on‑the‑job training and a comprehensive new hire program.Access to a robust learning management system with e‑learning modules to help boost your professional and personal development.Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.Performance‑based career advancement.Educational reimbursement program.Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.Company‑sponsored life and AD&D insurance.Basic and enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.Free access to mental health resources, life coaching, and more through our Employee Assistance Program.Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.Paid time off that grows with you, starting with 12 days in your first year.*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents, which should be consulted for additional details and eligibility requirements.Essential Duties and ResponsibilitiesMaximize customer success by offering financial services that fit their needs.Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check‑cash transactions and ancillary products.Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.Oversee account management and recovery processes, including collection calls, while maintaining focus on customer service to prevent loss and charge‑off accounts.Maintain customer information in the POS system with accuracy and integrity.Provide support, coaching, and development to Customer Service Representatives, ensuring adherence to quality standards and safety procedures.Perform duties outside of the office, when applicable, including on‑site vehicle appraisals, store errands, and external marketing.Work to meet performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, hosting in‑store and community events.Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.Help ensure compliance with company policies and procedures, and local, state and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.Work efficiently in a fast‑paced environment and handle multiple challenging tasks to meet team performance standards.Conduct additional tasks as directed by leadership.Maintain a full‑time schedule with regular in‑person attendance, including weekends. A full‑time schedule includes a minimum of 40 hours per week.Store hours, schedules, and the minimum number of hours required may change at the company's discretion. Speak with your recruiter about the most up‑to‑date requirements.What We're Looking For – Qualifications and SkillsA high school diploma or equivalent.Minimum one year's experience in customer service, sales, or retail.At least three months of supervisory, key holder, or relevant leadership experience.Excellent verbal and written communication skills.Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.Must be at least 18 years of age (19 in Alabama).Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).Background check required.Ability to meet the physical demands of the position, including standing up to 90% of the time and moving up to 25 pounds.Nice to Haves – Preferred Qualifications and SkillsManagement experience in retail, convenience store, grocery, finance, or related industries.Experience in check cashing, document verification, money order processing.Bilingual (English/Spanish) is a plus and may be required for certain locations.Equal‑Opportunity MandateThe Company is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by law. Candidates of all backgrounds are encouraged to apply. The Company is an equal‑opportunity employer.#J-18808-Ljbffr