(Auraria) Customer Service Coordinator

(Auraria) Customer Service Coordinator

Salary

$41,000.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

AHEC-4212-06.2026

Department

Auraria Higher Education Center

Division

Auraria Business Services Division

Opening Date

06/05/2026

Closing Date

6/11/2026 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

Auraria Campus

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Nicole Yanez at nicole.yanez@ahec.edu

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description
• Benefits
• Questions

Department Information

This is a Non-Classified position, performing the outlined duties with the Auraria Higher Education Center.

Who we are:

Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link: The Auraria Campus

Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, BenefitHub and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package.

So, if youre interested in a great job working alongside great people, this may be the opportunity for which youve been waiting for.

Description of Job

This posting may be used to fill multiple vacancies.

Job Summary:

This position provides front-line customer service and administrative support for campus parking and transportation operations. Responsibilities include processing parking citations, permits, vehicle registrations, and payments; responding to customer inquiries and resolving account issues; maintaining accurate records; conducting audits to ensure compliance with campus policies; and supporting payment collection and reconciliation activities. The role serves as a key point of contact for students, faculty, staff, and visitors while ensuring the accuracy and integrity of parking and transportation data and systems.

Essential Job Functions:

Parking Systems & Citation Administration

• Operate computerized parking citation system by entering and maintaining parking citation, permit, and payment records.

• Review and verify citation, permit, and payment information for accuracy and completeness.

• Compare registered owner information against parking citation records to ensure data integrity.

• Apply and interpret Auraria Campus parking rules, regulations, and procedures when processing citations and records.

• Identify and correct discrepancies in parking citation system records as needed.

Customer Service & Service Issue Resolution

• Utilize Microsoft Office Suite applications to review, investigate, and resolve customer service inquiries and payment disputes.
• Provide customer support by responding to and resolving more than 25 phone calls and email inquiries daily from permit holders, paid parkers, and campus constituents.
• Research and address parking-related questions, concerns, and account issues in a timely and professional manner.
• Maintain accurate records of customer interactions, inquiries, complaints, and feedback.
• File and organize customer service documentation and correspondence in accordance with departmental procedures.
• Acknowledge and respond appropriately to customer feedback, ensuring concerns are documented and addressed.

Collections & Account Research

• Record and process payments collected on behalf of the department through third-party collection agencies, including State of Colorado Central Collections Services and National Credit Management.
• Maintain accurate financial records related to payments received from collection agencies.
• Reconcile payment information and update customer account records to reflect collections activity.
• Research delinquent accounts and payment histories to support collection-related inquiries.
• Respond to requests from management and collection agencies for additional account information and supporting documentation.
• Coordinate with collection agencies and departmental staff to resolve account discrepancies and ensure accurate account management.

Cash Handling, Refund Processing & Financial Transactions

• Process vehicle registrations for permit holders through an online parking management platform and telephone communications.
• Verify vehicle registration information to ensure accuracy, eligibility, and compliance with Auraria Campus policies and procedures.
• Provide customer assistance related to vehicle registration updates, corrections, and account inquiries.
• Conduct monthly audits of vehicle registration records to ensure data accuracy and program compliance.
• Reconcile vehicle registration records against current rosters of active and approved users provided by campus institutions.
• Audit and validate student public transportation pass eligibility by comparing pass records with institutional enrollment and approval data.
• Identify and resolve discrepancies in registration and transportation pass records to maintain accurate account information.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Application Requirements:

• A completed application, and resume are required for consideration.
• Provide full responses to all required supplemental questions. Your answers will be used as part of the application screening.

Minimum Qualifications:

• High School diploma or GED
• One (1) year of full-time customer service experience.
• One (1) year of full-time cash handling or payment processing experience.
• Valid unencumbered Colorado drivers license.

Conditions of Employment:

• Must be able to successfully pass a criminal background check.
• Must maintain a valid unencumbered drivers license.
• Please note that if offered employment, candidates will be required to furnish a copy of their motor vehicle report (MVR) as part of the background check process.

Preferred Qualifications:

• One (1) year using Microsoft Office Suite in a Professional setting, including responsibilities involving data entry, customer service communication, and telephone interaction.
• One (1) year of experience using Microsoft Teams for workplace communication and collaboration.
• One (1) year of office or administration work experience in a business or organizational environment.

Knowledge, Skills & Abilities:

• Ability to establish and maintaining effective working relationships with a diverse population at all levels throughout the institution - and into the community.
• Ability to communicate in a positive and effective manner, across various modalities.
• Ability to balance multiple projects and tasks in a parallel to maintain attention to detail.
• Outwardly contributes to a respectful, positive, and professional workspace.
• Ability to establish work priorities, follow through, and meet established deadlines.
• Strong judgment and critical thinking skills.
• Ability to deliberately listen and communicate relevant information, anticipate problems, and offer suggestions for resolution.
• Stress tolerant: maintains composure and professionalism in high-pressure or emotionally charged situations.
• Handles criticism and challenges with calm and effectiveness.
• Dependability: Demonstrates consistent reliability and accountability. Fulfills job responsibilities with a strong sense of duty and follow through.

Supplemental Information

Colorado Partnership for Quality Jobs and Services Act information:

After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/

Applicant Checklist & Minimum Qualifications:

E-mail Address:

All correspondence regarding your status in the selection/examination process will be conducted by email.

Applicant Checklist:

• Resume detailing a summary of work history

Minimum Qualifications

Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isnt detailed in your application.

• Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.) *

Commitment to Equity, Diversity, and Inclusion: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Auraria Campus is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez at nicole.yanez@ahec.edu

Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

How many years of full-time customer service experience do you have?

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

02

How many years of full-time experience do you have handling cash, processing payments, reconciling transactions, or performing similar financial transaction duties?

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

03

Please briefly describe your cash handling or payment processing experience, including the types of transactions you processed and the systems used.

04

How many years of experience do you have entering, maintaining, auditing, or reconciling records within a database, customer management system, payment processing system, or similar software?

• No experience
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

05

How many customer interactions (phone, email, in-person) did you typically handle during an average workday in your most recent customer service position?

• Fewer than 10
• 10-24
• 25-49
• 50-74
• 75 or more

06

Describe your experience resolving customer complaints, payment disputes, or account discrepancies.

07

I have a earned a High School Diploma or a GED.

• Yes
• No

08

As stated in the job posting and required by the State of Colorado job requirements, applicants for this position must hold a valid, unencumbered Colorado drivers license at the time of application. Please acknowledge one of the following:

• I acknowledge that, at the time of application, I hold a valid, unencumbered Colorado drivers license.
• I acknowledge that, at the time of application, I do not hold a valid, unencumbered Colorado drivers license.

09

Part of the required documents of this posting, if you are selected as the final candidate, you agree to submit a motor vehicle report?

• Yes
• No

10

As stated in the job posting and required by the State of Colorado job requirements, applicants for this classified position must reside in Colorado at the time of application. Please acknowledge one of the following:

• I acknowledge that, at the time of application, I am a resident of the State of Colorado.
• I acknowledge that, at the time of application, I am not a resident of the State of Colorado.

11

Rules of Conduct and Ethical Principles: By submitting this application, applicant acknowledges that the holding of State employment is a public trust and that State employees shall carry out their duties for the benefit of the people of the State of Colorado. § 24-18-103(1), C.R.S. Applicant warrants that they have read and understand the rules of conduct and the ethical principles for State employees as set forth in §§ 24-18-104, 24-18-105, 24-18-108, and 24-18-201, C.R.S. Here is the link for the Colorado Revised Statutes: https://leg.colorado.gov/agencies/office-legislative-legal-services/colorado-revised-statutes. Conflict of Interest: A conflict of interest occurs when an individual or organization has a conflict between competing interests. By submitting this application, applicant hereby discloses the following personal or professional interests, obligations, commitments, or relationships (either personal or professional) that could create the perception of conflicts of interest with their duties at Auraria Campus:

Required Question

Employer State of Colorado

Address See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website https://careers.colorado.gov/