["Automotive Customer Service Representative CSR","Automotive Customer Service Representative CSR"]

Benefits:

Competitive salary

Free food & snacks

Paid time off

Training & development

Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our collision center team. The CSR will serve as the primary point of contact for customers, providing excellent service throughout the repair process. The ideal candidate is a strong communicator, organized, customer-focused, and able to learn new systems quickly. Prior collision center or body shop experience is preferred and training will be provided as neccessary.

Key Responsibilities:

Greet customers professionally and assist them in person, by phone, and via email

Schedule repair appointments and coordinate vehicle drop-offs and pick-ups

Maintain clear communication with customers regarding repair status, timelines, and updates

Work closely with estimators, technicians, and management to ensure smooth workflow

Handle insurance paperwork and assist with parts, materials, and other claim-related documentation

Accurately input and update customer and vehicle information in management systems

Ensure all customer files are complete, accurate, and organized

Resolve customer concerns in a professional and courteous manner

Maintain a clean, organized front office and reception area

Qualifications & Skills:

Strong customer service and interpersonal skills

Excellent verbal and written communication abilities

Detail-oriented with strong organizational skills

Ability to multitask in a fast-paced environment

Comfortable learning and using new computer systems

Team-oriented with a positive attitude

Prior collision center or body shop experience is preferred

Education & Experience:

High school diploma or equivalent preferred

Previous customer service experience required

Automotive, collision repair, or insurance experience is preferred

Additional Information:

More details regarding responsibilities, expectations, and compensation will be discussed during the interview.