["Automotive Service Advisor","Automotive Service Advisor"]

Automotive Service AdvisorMcGrath KIA is a leader in automotive retail, and we are looking to add an experienced Service Advisor to our team. If you have what it takes to join our award‑winning team, apply today.Ideal candidates will be engaging, customer‑focused, friendly, and knowledgeable in customer service.ResponsibilitiesGreeting guests at the carPerform a walk‑around of the guest's vehicle utilizing lane softwareUsing the iPad, write a Repair Order that documents the guest's concernsPresent a maintenance menu and explain to the guest the importance of routine factory maintenanceUse TSD software to create documents for loaner vehicle usageGo over additional sales recommendations with the guest and educate them on items neededMake the customer comfortable with the service being performed and keep the customer informed and updated during the service of their vehicle.Prioritize recommendations for guest based on primary concern, safety‑related items, and maintenance itemsFollow up with guests and provide accurate promise timesAct as a liaison between the technician and guestAccurately and efficiently process paperworkBuild relationships with customers to promote repeat and referral service businessAll applicants must pass pre‑employment testing, which includes background, motor vehicle, and drug testing in order to qualify for employment.Job TypeFull‑timeBenefits401(k)Dental insuranceEmployee discountMedical insuranceVacation PayRequirementsHigh school or equivalentCustomer Service: 2 years (Preferred)Driver's License (Required)Seniority levelEntry level#J-18808-Ljbffr