["Benefits Customer Service Representative - Remote","Benefits Customer Service Representative - Remote"]

Remote Benefit Customer Service Representative (Local Candidates Only) — Pittsburgh, PA Remote Benefit Customer Service Representative opportunities are available inPittsburgh, PA!Local candidates only— please apply today. Join our team as aBenefit Customer Service Representativeand play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day. What You'll Do Guide members through benefits enrollment and assist with updates to health and/or pension plans Deliver personalized support viaphone, email, and webchat— we prioritizequality over speed Start on a single client account and, over time, be cross-trained to support multiple clients Use empathy, professionalism, and clear communication to handle a variety of member concerns (including sensitive or complex issues) Interpret plan documents and explain them in simple, easy-to-understand language Handle confidential information responsibly in line withHIPAAand data privacy standards Schedule & Flexibility No weekend shifts — ever Monday–Friday only During peak season:Full-time (40 hours/week)with potential overtime During off-peak:32–40 hours/weekbased on client needs Must be flexible to work shifts between8:00 AM – 8:00 PM, with occasional extended hours up to9:00 PM or 11:00 PMfor short periods Important Note (Local Remote Requirement) This is aremote position, however you must belocal to the Pittsburgh area. You'll need to visit the office onDay 1to pick up equipment and may occasionally attend in-person meetings or special projects. What We're Looking For High school diploma or GED required Customer service or call center experience is a plus (not required — we'll train the right person) Strong communication and problem-solving skills Ability to adapt your service approach to different personalities and communication styles Tech-savvy with basic computer proficiency Bilingual Candidates Encouraged to Apply We're especially seekingfluent Spanish or French speakers— earn$0.75/hour extrafor bilingual proficiency. Apply Today Click to apply now and a member of the A-Line team will be in touch shortly to get you started. Austin Faris A-Line Staffing Solutions Phone:586-710-7941 Email:afaris@alinestaffing.com