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Skills
Call Centersunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
English Languageunmatched
Identify Issuesunmatched
Multilingualunmatched
Multitaskingunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Quality Assuranceunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Training/Teachingunmatched
Description
Bilingual Customer Service Role
English & Spanish Required
Pay: $19 Minimum $20.50 after conversion(possibly more for outstanding talent)
Location: Onsite Sandy Springs, GA
Shifts available: 10am to 7pm | Monday-Friday
Responsibilities and Duties
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems.
Troubleshoot customer issues over the phone, chat, and email.
Maintain a balance between company policy and customer benefit in decision-making.
Receive, document, and resolve customer complaints.
Handle issues in the best interest of both the customer and the company.
Meet weekly and monthly KPI expectations.
Great communication skills and experience working on a team.
A friendly and professional demeanor is always.
A high attention to detail.
The ability to multitask.
Critical skills & experience
Prior experience handling calls in a contact center.
Excellent tone of voice
Familiarity with quality assurance
Listening skills & ability to display empathy towards our customers.
Well-spoken and able to professionally respond to customers in writing and verbally.
Detail-oriented and able to follow procedures involving multiple systems.