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Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Emergency Careunmatched
High School Diplomaunmatched
Multilingualunmatched
Schedule Developmentunmatched
Team Playerunmatched
Telecommunicationsunmatched
Typingunmatched
Urgent Careunmatched
Description
SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
LOCATION: On-Site in the District of Columbia
ESSENTIAL FUNCTIONS:
Assists callers efficiently and in a polite, courteous and professional manner at all times.
Conducts appropriate screening and eligibility functions.
Obtains correct information to schedule appropriate modes of transportation.
Maintains current knowledge of local operating transportation policies.
Accurately and effectively uses trip scheduling and dispatch software.
Maintains client, company and employee confidentiality.
Communicates with facilities and/or providers as necessary to assure efficient transportation services.
Coordination of urgent care and/or discharges with Trip Validation Specialist
Keeps Supervisor informed concerning scheduling and/or service delivery problems