["Boutique Manager Retail (Belmont Park Village) Belmont Park Village","Boutique Manager Retail (Belmont Park Village) Belmont Park Village"]

Job Title: Boutique Manager (New Store Opening)Location: Elmont, New YorkHours: Full-Time; 40 hours weeklyReporting: Area Sales ManagerPay Rate (Annual Salary): $65,000-$75,000Who we areAt Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world.From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:Responsible Jewellery Brand, 2026 – Country & Town HouseResponsible Luxury Business of the Year, 2025 & 2026 – Positive LuxuryTop 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring WorkplacesWith a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.We are looking for a Boutique Manager to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.Where we need your helpWe have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.The Boutique Manager role is an exciting opportunity to help:Driving sales and exceeding targets through exceptional customer service, building a client business and leading conversion in our Services offerings; Piercing, Welding, Engraving and MonogrammingPeople management and coaching to deliver the aboveMaximizing store efficiency through operations managementWhat you'll doDriving SalesDrive and exceed the sales budgetDevelop and implement an action orientated business plan for your locationResponsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximisedBe a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales teamAbility to train and offer all services consistently (Welding, Engraving and Monogramming)Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to followNetwork to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving eventsBuilding a Strong TeamSet clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver theseCoach and develop your team through feedback and regular performance reviews to help them develop their careerManage the team in accordance with company policy and procedures, escalating issues as they ariseSupport the recruitment process, interviewing candidates and compile feedback from trial shiftsImplement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customersClientelingCollect and update customer information to ensure efficient use of client book and accurate data captureDevelop and maintain client relationships in line with Monica Vinader company guidelinesAssist Marketing with arranging boutique eventsDelivering EfficiencyExecute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all timesEnsure in store experience is in line with the guidelines and Brand standardMaintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issuesEnsure accurate payment processing and cash handling through regular training of your teamEnsure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your teamCash Handling and Payment ProcessingEnsure sufficient staff training is carried out prior to staff processing paymentsProcess payments, refunds and exchanges accurately following company guidelinesOpen/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique ManagerManaging petty cash in absence of Boutique ManagerStock ManagementAdhere to Monica Vinader Stock Management policyReport discrepancy/stock loss incidents to Boutique ManagerWhat you'll bringExperience leading and coaching a team to success with the ability to coach others and develop people in their retail rolesA demonstrated passion for customer service and delivering exceptional customer experiencesPeople management skills and an ability to deal with escalations effectivelyCommercial awareness with a track record of improving sales, KPIs and driving targetsExcellent communication and interpersonal skillsAbility to work well under pressure in a fast paced environment with a flexible approachOrganised with an ability to produce quality work within deadlinesProactive approach with a solution focused mindset at all timesTo be successful at Monica Vinader, it helps if you...Are hands-on, solutions-focused, and entrepreneurialCollaborate openly with humility, honesty, and humourEmbrace learning, teaching, and personal growthStay resilient, adaptable, and self-motivated in a creative environmentSpeak up when you don't know - and act fast to figure it outAdditional RequirementsAbility to document your authorisation to work in the United StatesTravel RequirementsOccasional travel to the UK may be requiredOur Aims and ValuesOur mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:Customer ObsessedWe put our customers at the centre of every decision and deliver thoughtful, personal experiences.CaringWe act with respect and empathy for people, communities, and the planet.Fast PacedWe move with focus and flexibility to make progress quickly and decisively.ExceptionalWe hold ourselves to high standards and are always learning, improving, and raising the bar.CommercialWe make smart, data-led decisions that create long-term value for the business and our customers.Monica Vinader as a global business makes the following inclusive culture pledge:Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.#J-18808-Ljbffr