Business Development Representative
Universal Language Service, Inc. is a trusted leader in providing high-quality interpreting, translation, and language access solutions. We empower organizations across healthcare, government, legal, education, and corporate sectors to communicate clearly and effectively with limited-English-proficient communities. Our mission is to break down language barriers and create equitable access to information and services for all. We are a collaborative innovative team committed to excellence – and we're looking for motivated individuals who want to make an impact.
Position Summary: Reporting to the VP of Sales Operations Manager, the Business Development Representative (BDR) plays a critical role in generating new business opportunities for Universal Language Service. This position focuses on researching target industries, performing outbound outreach, qualifying leads, and passing opportunities to Sales Representatives for further engagement. The BDR will help fuel the growth of our business by identifying organizations that can benefit from our interpreting and translation services and ensuring they enter our sales funnel effectively.
Key Responsibilities
- Conduct outbound prospecting via phone, email, social outreach, and other channels to generate new leads.
- Research organizations within the language services industry ecosystem, including healthcare systems, clinics, government agencies, educational institutions, law firms, and corporate clients.
- Qualify inbound and outbound leads based on defined criteria and route qualified opportunities to Sales Representatives.
- Maintain accurate and detailed records of all outreach activities, communications, and opportunities in the company CRM system.
- Set introductory meetings or discovery calls between prospects and the appropriate sales team member.
- Collaborate closely with the VP of Sales/Sales Operations Manager to align outreach efforts with company goals, campaigns, and target markets.
- Stay informed about Universal Language Service's offerings, pricing models, and value propositions to effectively communicate benefits to prospects.
- Track daily, weekly, and monthly activity metrics to ensure goals are being met.
- Support marketing and sales initiatives, such as event outreach, email campaigns, and industry research projects.
- Perform additional duties assigned to support the overall sales process.
Required Qualifications
- 0-2 years of experience in sales, business development, lead generation, or a related field.
- Strong communication skills, both written and verbal.
- Comfort working in virtual and phone-driven communication environments.
- Familiarity with CRM software (Salesforce, or similar).
- Strong organizational skills with excellent attention to detail.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Proficiency in Microsoft Office Suite.
- Ability to learn quickly and apply new concepts in a fast-moving environment.
Preferred Qualifications
- Experience in or familiarity with the language services industry, healthcare services, government contracting, or professional service environments.
- Bachelor's degree in business, sales, marketing, communications, or a related field.
- Demonstrated ability to understand business needs and identify opportunities for value.
- High level of professionalism, integrity, and follow-through.
- Team-oriented mindset with a strong desire to contribute to organizational growth.
Pay and Compensation
Variable Compensation Overview: The BDR is eligible for variable compensation based on performance in three areas:
- Attended Appointment - Tier Payouts
- Low Volume: $10
- Physician Clinics / Networks: $25
- Hospitals – under 200 beds: $75
- FQHC / CHC / 1–4 Hospital Systems: $150
- 5+ Hospital Systems: $200
- Nationwide Health Systems: $300
- Booked Appointment Attendance Bonus: $100 monthly bonus if Booked Appointments have 100% attendance rate
- Closed Deals Generated from BDR Activity (Tiered Payout)- Paid out upon contract execution.
- Under 500 minutes/month: $0
- 501–3,000 minutes/month: $50
- 3,001–10,000 minutes/month: $150
- 10,001–50,000 minutes/month: $500
- More than 50,000 minutes/month: $1,000
Benefits
We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees have access to a comprehensive benefits package, including:
- 401(k) Retirement Plan with discretionary company match
- Opportunities for professional development and career growth
Our benefits are designed to help employees thrive both personally and professionally while supporting a healthy balance between work and life.
Equal Employment Opportunity Statement
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected status.