Luxury Customer Service Representative Hendrick Automotive Group Corporate
Charlotte, North Carolina14 days ago
- $42,000–$47,000 Per Hour
- Full-time
Career Match Solutions
- Charlotte
- 6 days ago
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Calendar Managementunmatched
- Call Center Operationsunmatched
- Call Centersunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Community Healthunmatched
- Community Supportunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- English Languageunmatched
- Environmental Healthunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- High School Diplomaunmatched
- Information/Data Security (InfoSec)unmatched
- Interpersonal Skillsunmatched
- Multilingualunmatched
- Operational Supportunmatched
- Performance Reviewsunmatched
- Presentation/Verbal Skillsunmatched
- Privacy Controlsunmatched
- Problem Solving Skillsunmatched
- Public Healthunmatched
- Regulationsunmatched
- Scripting (Scripting Languages)unmatched
- Spanish Languageunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
Description
Call Center Agent (Bilingual Preferred)
Position Summary:
This role provides frontline support to community members by answering general inquiries, addressing questions and concerns related to health services, and scheduling clinic appointments. The agent ensures each caller receives accurate information, timely assistance, and an overall positive customer service experience.
Essential Duties and Responsibilities:
Position Summary:
This role provides frontline support to community members by answering general inquiries, addressing questions and concerns related to health services, and scheduling clinic appointments. The agent ensures each caller receives accurate information, timely assistance, and an overall positive customer service experience.
Essential Duties and Responsibilities:
- Respond promptly and professionally to a high volume of inbound calls.
- Provide accurate information regarding organization services, programs, clinic operations, and community resources.
- Schedule clinic appointments in accordance with departmental protocols, availability, and eligibility guidelines.
- Document all caller interactions thoroughly and accurately in the designated systems.
- Follow established call center scripts, workflows, and communication standards.
- Protect confidential information and comply with HIPAA and all applicable privacy and security regulations.
- Demonstrate excellent customer service, deescalation skills, and a patientcentered approach in every interaction.
- Participate in ongoing training, performance review activities, and team meetings.
- Perform other related duties as assigned to support call center operations and community health needs.
- High school diploma or equivalent required; some college or health-related coursework preferred.
- Bilingual (Spanish and English) proficiency for oral and written communications preferred.
- Previous experience in a call center, customer service environment, or healthcare setting strongly preferred.
- Ability to work efficiently in a fast-paced, highvolume environment while maintaining accuracy and attention to detail.
- Proficiency with computers, multi-line phone systems, and electronic scheduling or documentation systems.
- Ability to maintain confidentiality, follow protocols, and adhere to departmental policies.
- Strong interpersonal and communication skills, with the ability to engage sensitively and professionally with diverse populations.
- Basic knowledge of public health, community resources, and healthcare terminology is helpful.
- Customer service excellence
- Active listening and communication
- Problem-solving and critical thinking
- Attention to detail and accuracy
- Cultural competence and empathy
- Teamwork and adaptability
- Professionalism and reliability
- Primarily office-based call center environment.
- Extended periods of sitting and telephone/computer use.
- May involve responding to callers expressing distress or urgent health concerns.
Numbers & Facts
| Location | Charlotte |
Similar Jobs
Customer Service Representative (Onsite - EN/ESP Bilingual Preferred) Sunbelt Rentals
Fort Mill, SC8 days ago- $17.75–$23.72 Per Hour