["Call Center Supervisor & Team Coach (CMS Programs)","Call Center Supervisor & Team Coach (CMS Programs)"]

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    Skills

    • Analysis Skillsunmatched
    • Call Center Managementunmatched
    • Call Center Operationsunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Computer Telephony Integration (CTI)unmatched
    • Content Management Systems (CMS)unmatched
    • Customer Service Managementunmatched
    • Customer Support/Serviceunmatched
    • Operational Supportunmatched
    • People Managementunmatched
    • Performance Managementunmatched
    • Resource Managementunmatched
    • Time Managementunmatched

    Description

    CTI Resource Management in Chester, Virginia seeks a Supervisor to lead customer service representatives, ensuring productivity and quality. This role involves coaching, performance management, and training delivery, while supporting call center operations.A bachelor's degree or equivalent and 6 months of supervisory experience are required. The supervisor must communicate effectively and demonstrate strong time management and analytical skills. Work hours could vary, especially during peak periods.#J-18808-Ljbffr

    Numbers & Facts

    LocationChester

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