Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.Shift: First Shift (United States of America)Capacity Management ManagerAt Nebraska Medicine, improving patient access isn't just an operational priority—it's how we deliver exceptional care through innovation, technology, and continuous transformation. As our Capacity Management Manager , you'll lead enterprise-wide strategies that optimize ambulatory, radiology, and ancillary capacity while advancing patient access through data-driven decision-making, intelligent scheduling solutions, and emerging technologies. Working alongside operational leaders, providers, Patient Contact Centers, and IT, you'll drive innovation in provider template design, build, maintenance, and optimization; leverage analytics and automation to improve time to appointment; and champion technology-enabled solutions that enhance access, operational efficiency, and the patient experience. If you're a transformational and collaborative healthcare leader who thrives on solving complex challenges, advancing innovation, and translating strategy into measurable results, we'd love to hear from you.Details: Capacity Management ManagerCandidate must live in Nebraska or IowaThis is a hybrid position, must be able to work on campusPreferred consideration will be given to applicants with strong understanding and demonstrated use of Epic Template Management and Cadence configurationResume REQUIRED for considerationWhy Work at Nebraska Medicine?Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.Leading Health Network: Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.Educational Support: Up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Support for personal growth within the organization is available for team members at all stages of their healthcare careers.Be part of something extraordinary at Nebraska Medicine!Our Capacity Management Manager serves in a leadership role to oversee the organizational design, monitoring and maintenance of ambulatory capacity management functions across the clinical enterprise. This role ensures patient-centric access to services is delivered smoothly, efficiently, and timely. The manager collaborates with clinical and operational leadership—including Ambulatory Clinic Managers, Directors, Administrators, and providers—to identify and proactively mitigate issues that create barriers to ambulatory access and patient flow. Responsibilities include patient appointment reminders, script based on visit type, messages, builds, enhancements and guidelines; provider template build and management for provider and ancillary schedules; continuous alignment of ambulatory capacity to meet patient access demand; and oversight of capacity-related system configuration. Designs and collaborates on builds of auto-search and decision trees with cadence leadership, and tests the builds. Works in a strong collaborative partnership with clinic operations, patient contact centers and IT and provider leadership. Prioritizes IT build and project work in direct collaboration with IT One Chart leadership. Aligns capacity management work to strategic initiatives across Nebraska Medicine to achieve organizational targets. Fosters a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, and adherence to organizational values and standard work. Provides leadership and coordination of integration support teams and actively promotes team development and engagement to deliver high-value, patient-oriented services and solutions.Required Qualifications: Capacity Management ManagerMinimum of five years of Capacity, Healthcare, or Information Technology experience required.Minimum of three years of leadership experience required.High School Diploma required.Bachelor's degree in business, healthcare or related field required.Highly motivated self-starter who can motivate others.Advanced leadership and managerial skills, with the ability to create and maintain a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, support for organizational values and standard work.Broad and comprehensive knowledge of patient access workflow and policies; ability to incorporate national best practices in complex and/or unprecedented situations across multiple functional areas.Advanced skills in developing and implementing strategic plans, evaluating and developing staff competencies, facilitating workflow improvements, and organizing multi-department operations.Ability to translate strategy into operational processes and workflows.Thorough knowledge of patient access related metrics and the ability to leverage analytics and synthesize data.Demonstrates sound, responsive decision-making and problem-solving skills.Ability to address problems which are highly varied, complex and often nonrecurring, requiring gathering input from multiple sources to find innovative and creative solutions.Demonstrates excellent oral and written interpersonal communication skills to convey complex information clearly and concisely to all levels of staff and management.Preferred Qualifications: Capacity Management ManagerExperience in Information Technology, Logistics, or business process flow preferred.Strong understanding and demonstrated use of Epic Template Management and Cadence configuration preferred.Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veterans' status.#J-18808-Ljbffr
| Location | Omaha |