Skills

Architectural Designunmatched

Call Centersunmatched

Call Routingunmatched

Cisco CTI Solutionsunmatched

Cisco Survivable Remote Site Telephony (SRST)unmatched

Cisco Unified Communicationsunmatched

Cisco Unified Communications Manager (CUCM)unmatched

Cisco Unityunmatched

Computer Telephony Integration (CTI)unmatched

Internet/IP Telephonyunmatched

MPLS (Multi-Protocol Label Switching)unmatched

Network Routingunmatched

Network Switchingunmatched

SIP (Session Initiation Protocol)unmatched

Strategic Planningunmatched

VoIP (Voice over IP)unmatched

Voice Portalsunmatched

Voice Response Systemsunmatched

Description

Required Skills: 8+ Year experience

5 yrs. experience with Cisco Unified communications products (Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder)
SRST, E911, PS ALI
5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)
5 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. call recording, routing, reporting, IVR, CTI, IPT, etc.)
Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal)
5 yr. in strategy and/or planning and/or development of large contact centre infrastructure including with design, integration, deployment, and upgrading
3 yrs. Architecture/design involvement

Philadelphia, PA30+ days ago

["Cisco Contact Center Design Lead","Cisco Contact Center Design Lead"]

Syntricate Technologies