["Clerk-Quality","Clerk-Quality"]

Quality Clerk

Summary of responsibilities: The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department. The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors.

Key Responsibilities:

• Review production and efficiency standards within operation.
• Perform random audits throughout project.
• Attend quality monitor sessions with manager and client.
• Recommend ideas to improve production standards.
• Prepare and present daily, weekly, and monthly statistical information to management staff regarding quality assurance.
• Review/recommend training of all staff.
• Monitor production goals
• Perform customer service silent monitoring sessions.
• Examines project operations for accuracy and conformity to contractual guidelines.
• Receive cross-training for all projects.
• Other duties as assigned.

Additional Requirements:

• High school diploma or general education degree (GED).
• One to three months related experience and/or training; or equivalent combination of education and experience
• Ability to provide effective coaching and feedback to staff with ultimate goal of team success
• Ability to process and retrieve information from a computerized database
• Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)
• Ability to effectively communicate in a courteous and professional service level at all times