Client Advisor, IWC/Panerai
The Client Advisor, IWC/Panerai will have a proven track record of success in luxury retail, meeting or exceeding sales objectives and providing an outstanding client experience to join the team in our IWC and Panerai Boutique. Providing an outstanding clientexperience by creating a positive, inviting and fun environment for the client is imperative. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm, energy and passion for the IWC and Panerai brands at all times.
Essential Job Responsibilities
Ensure an outstanding client experience
- Create a positive and welcoming environment.
- Be knowledgeable of the brand's unique heritage, the range of products, and specific product attributes and availability.
- Educate and inform the client based on their needs, building trust and developing a long-term client relationship.
- Responsible for implementing brand strategies and guidelines.
- Communicate with the Bucherer USA Merchandising team to ensure appropriate inventory is available within the store.
- Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
Meeting or Exceeding Sales Objectives
- At a minimum, must meet sales objectives for any given quarter and year.
- Clearly understand daily sales objective and how it relates to weekly and monthly targets.
- Clienteling – obtain contact information and focus on developing long term relationships with the client so that they are more likely to think about visiting and buying from the store in the future.
- Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
- Understand local competition as it relates to special promotions and pricing.
- Dress professionally.
- Work with team members to ensure the Boutique is at all times clean and attractive.
- Help set-up or close store depending upon shift.
- Set-up cases and windows.
- Support manager with inventory counts at opening and closing.
- Efficiently close and process transactions in alignment with company policies and procedures.
- Return predetermined items to safe at close of business.
- Attendance is a crucial part of performance.
Brand Management
- Ensure appropriate visual merchandising of all products in the store.
- Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).
- Monitor and order supplies including cleaning kits, catalogues and other POS materials.
- Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Bucherer.
Requirements
- A passion for building clientele and selling.
- Must be able to work a flexible schedule throughout the week.
- Must have a polished and professional appearance with a positive attitude
Qualifications
- Our ideal candidate must have at least 3-5+ years' of retail experience, selling in the luxury market.
- Jewelry or timepiece experience is preferred, but not required
- Excellent interpersonal and customer relation skills.
- Self-motivated.
- A willingness to learn and master product information.
- A team player.
- A bachelor's degree is preferred.
- Bi-lingual language proficiency is a plus to cater to our international customer base.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.