Client Director (Media)
An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Client Services function. This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development.
This role is for a Client Director (Media), based in New York. This role will report into our US VP, Client Solutions (Media).
This role will play a key leadership role for our clients, and will lead and generate new business across these areas:
- Organisation: e.g. media operating model and organisation design
- Ecosystem: e.g. helping marketers select their agency partners and other vendors
- Accountability: e.g. analysing agency and campaign data to track and improve performance
The role itself will involve a range of activities including:
- Advise clients on their internal and external media operating model (capabilities, partners, processes, tools).
- Lead day-to-day client relationships, ensuring client contacts are engaged with regularly, on both live projects and broader industry topics
- Analyse and challenge client problems, turning ambiguous issues into actionable solutions, both within and outside of defined scopes
- Create and shape core client deliverables, demonstrating originality and critical thinking in e.g. writing workshop materials, industry POVs, pitch briefs, diagnostic assessments, client-ready recommendations—with a bias for originality and critical thinking
- Work hands-on with cross functional team to design and deliver high quality outputs (lead and drive the team, not just coordinate them) that have intellectual, analytical, and professional rigor and real-world application
- Ensure project plans are in place, status calls (internal / external) are scheduled, team members are properly briefed, and meetings are documented and actioned
- Anticipate, raise and resolve issues with key client/agency contacts on our work (e.g. timeline/deliverables) or client/agency relationships, documenting and actioning conclusions
- Lead operational aspects of client relationships (e.g. proposals, fees, contracts, NDAs, invoicing schedules)
- Support and train junior team members across our business, helping them gain understanding of our processes and build confidence interacting with agencies and clients
- Promote other services to clients/targets, and participate in new business pitches, playing a key role in preparation and presentation of proposals that are specific to the client's needs
- Actively contribute to the continuous updating of our library of services and credentials, and general knowledge sharing across the business
The ideal candidate will have 10+ years working in client-side, agency, or consulting roles with strong knowledge of the marketing, and advertising agency industries, and 5+ years experience in the Life Sciences vertical.
The ideal candidate will have the following:
- 10-12+ years of experience in marketer, agency, consulting, or adtech roles with strong knowledge across the marketing and advertising world.
- Deep understanding of the role and influence of media in driving value & impact for the modern marketing organization.
- Self-starter: motivated to join a growing company and prepared to actively participate in driving that growth; thrives under pressure
- Relationship management: able to build and lead client relationships with senior stakeholders across multiple functions; adept at dealing with ambiguity and finding a way to navigate through
- Stakeholder management: able to manage people (up and down, internal and external), comfortable working with senior leaders and strong personalities
- Communication (oral and written): able to simplify the complex and inspire action; confident presenter in both group and 1:1 sessions
- Negotiation skills: thoughtful and measured approach to negotiation, able to balance multiple variables in arriving at desired outcomes
- Leadership: can motivate and lead internal teams to collaborate on shared client challenges
- Intellectual curiosity: inquisitive by nature, approaching all tasks with curiosity and enthusiasm
What We Offer:
- Hybrid working
- 20 days holiday per year, up to a maximum of 24 days (with length of service) in addition to federal holidays
- Work from any location in the world up to 4 weeks per year
- 10 days Annual Leave Purchase per year
- Charity day
- Day off for your birthday
- Frequent social events
- Summer hours (amended working pattern)
- Company bonus scheme
- 401K
- Private Medical, Dental and Vision
- Employee Assistance Program
- Employee Referral Bonus
- New Business Bonus
- Competitive salary of upto $220,000 per year