Trial Logistics Coordinator Page Group
New York, NY10 days ago
- $78,000–$100,000 Per Year
- Full-time
Baccarat
- Edison
- 2 days ago
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Skills
- Billingunmatched
- Cargo/Freightunmatched
- Claims Processingunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Identify Issuesunmatched
- Logisticsunmatched
- Logistics Managementunmatched
- Maintenance Servicesunmatched
- Microsoft Excelunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Post-Salesunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Reconciliationunmatched
- Resolve Customer Issuesunmatched
- Retailunmatched
- Salesunmatched
- Sales Supportunmatched
- Standard Operating Procedures (SOP)unmatched
- Supply Chainunmatched
- Third-Party Logistics (3PL)unmatched
- Time Managementunmatched
- Trend Analysisunmatched
- Wholesale Industryunmatched
- eCommerceunmatched
Description
Job Overview
This role supports end-to-end order execution and post-sale processes across Retail, E-commerce, and Wholesale channels bridging logistics execution and customer experience, ensuring operational efficiency while maintaining the standards expected in a luxury environment.. This role partners with the Logistics Manager to ensure smooth delivery operations, accurate billing, and timely resolution of claims, while also providing responsive and high-quality customer experience support. Please note that this is a hybrid position requiring three days per week in our New York City office, as well as periodic travel to our warehouse facility in Lawrenceville, NJ 2x a month.
Essential Duties and Responsibilities
This role supports end-to-end order execution and post-sale processes across Retail, E-commerce, and Wholesale channels bridging logistics execution and customer experience, ensuring operational efficiency while maintaining the standards expected in a luxury environment.. This role partners with the Logistics Manager to ensure smooth delivery operations, accurate billing, and timely resolution of claims, while also providing responsive and high-quality customer experience support. Please note that this is a hybrid position requiring three days per week in our New York City office, as well as periodic travel to our warehouse facility in Lawrenceville, NJ 2x a month.
Essential Duties and Responsibilities
- Customer Support (Retail, E-Commerce, Wholesale)
- Serve as primary point of contact for order-related inquiries across all sales channels
- Resolve customer issues related to:
- Order status
- Shipping and delivery
- Returns and exchanges
- Partner with Retail, E-Commerce and Wholesale teams to ensure consistent service experience and communication
- Escalate high-priority or VIP issues appropriately
- Logistics & Operational Support
- Support the Logistics Manager with 3PL and transportation partners
- Process and track claims related to lost, damaged, or delayed shipments
- Coordinate returns and reverse logistics, ensuring timely resolution and inventory visibility
- Assist with freight and vendor billing reconciliation, ensuring accuracy and resolving discrepancies
- Maintain documentation and tracking of logistics issues, claims, and resolutions
- Monitor delivery performance and identify trends impacting service levels
- After-Sales & Service Coordination
- Coordinate after-sales service requests (repairs, replacements, engravings, etc.)
- Partner with retail locations to identify, coordinate, and support after-sales opportunities, ensuring seamless service and customer satisfaction
- Liaise with external vendors and service providers to ensure quality and timely execution
- Process Improvement & Reporting
- Track and report on KPIs including:
- Case resolution time
- Delivery issue rates
- Customer satisfaction (CSAT)
- Identify recurring issues and recommend process improvements
- Document and maintain SOPs for customer operations and logistics workflows
- Strong understanding of order-to-delivery processes
- Excellent communication and customer service skills
- High attention to detail with strong problem-solving ability
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, solutions-oriented mindset
- Comfortable working cross-functionally (Logistics, Retail, E-Com, Planning)
- 3-5 years of experience in customer service, after-sales, or logistics coordination
- Experience supporting retail, wholesale, or e-commerce operations preferred
- Proficiency in Microsoft Excel and customer service platforms (e.g., Gorgias or similar)
- Bachelor's degree in Business, Supply Chain, or related field preferred
Numbers & Facts
| Location | Edison |
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