Client Service Coordinator Synergy HomeCare
$50000.00 - $56000.00 per year
Job Type: Full Time
Minimum Years of Experience: 1 year
Minimum Level of Education: Associate
At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.
Client Service Coordinator Benefits include:
- Competitive pay ranges
- Paid earned vacation
- Liability Insurance, Workers' Compensation coverage, and unemployment insurance.
- Weekly Pay
- Medical Coverage
- Paid Time Off
- Sick Time Off
- Medical Benefits
- A great culture to work in
Client Service Coordinator Primary Responsibilities:
- Schedule caregivers with clients and communicate to all parties
- Utilizes scheduling software and all functions to enhance productivity
- Communicates at high level with colleagues
- Team player, able to work efficiently/effectively with others
- Conducts daily/weekly reporting
- Conducts quality calls and quality visits
- Confirm and update caregiver availability including vacation, sick time, and holidays
- Verifies payroll daily
- Establishes and build relationships with contract providers
- Documents skills and attributes of caregivers to ensure strong matching to clients
- Follows up with new caregiver hires to explain the scheduling process
- Establishes great rapport with caregivers and clients
- Is on call as per on call calendar requirements
- Participates in new hire orientation
- Creates a great working environment
- Uses software at a high level
- Assists with onboarding for all new caregivers
- Trains, coaches and mentors all caregivers
- Assists with new hire orientation
- Calls, tracks, gathers all authorizations needed to perform services for clients
- Is able and willing to work independently
- Is a self starter with the ability to track goals and daily performance
- Other duties as needed
- Works under the direction of the VP
Client Service Coordinator Requirements:
- Experience – One year experience in a home care setting preferred
- Education – Associates degree, or 5 years with a proven track record in a customer service setting
- Skills – Exceptional customer service skills, time management skills, excellent communication skills
- Characteristics – This is an autonomous position, so we're looking for individuals that are self-motivated and willing to learn.
- Requirements - Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
LOCATION 1835 West Chandler Boulevard Chandler, AZ, 85224 USA