["Client Service Representative","Client Service Representative"]

Description

Position at Crystal Springs Pet Hospital

Client Service Representative (CSR)

San Mateo, CA
Crystal Springs Pet Hospital
$25-$30/hour (based on experience)

About Us

Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We're a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people.

What You'll Do

• Be the first and last impression-greet clients with warmth and professionalism
• Manage phone, online, and in-person communication
• Schedule appointments and keep the daily flow running smoothly
• Coordinate communication between clients, DVMs, and technical staff
• Maintain accurate records and communicate with outside clinics/labs
• Review invoices, process payments, and support prescription fulfillment
• Keep client-facing areas clean, organized, and welcoming
• Educate clients on services, products, and pharmacy options

About the Team & Hospital

• Collaborative, team-oriented environment with a focus on communication and support
• Dedicated to high-quality medicine and exceptional client service
• Committed to efficiency, teamwork, and a positive culture
• Focus on patient comfort and low-stress handling

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• CE allowance & growth opportunities
• Employee pet discounts
• Flexible scheduling
• Full-time hours (30-40/week)