["Client Service Representative","Client Service Representative"]

Deliver Exceptional Experiences for People and PETS!Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey.Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a dynamic environment where exceptional communication, compassion, and teamwork are essential.This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships, embraces technology, and is passionate about helping people, pets, and the planet become healthy, happy, and healed.ResponsibilitiesDeliver exceptional client service in person, over the phone, and through digital communication channelsSchedule appointments and coordinate patient visits across multiple hospital servicesAccurately process payments, treatment plans, and client documentationSupport clients through routine visits, specialty consultations, and emergency situations with empathy and professionalismMaintain accurate patient and client recordsUtilize hospital software, communication platforms, and technology tools to support efficiency and client experienceCollaborate with veterinarians, technicians, and hospital teams to ensure seamless patient careResolve client concerns professionally and escalate issues when appropriateMaintain a welcoming, organized, and client-focused reception environment