Responsibilities: Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP's to instill appreciation for their membership and patronage
Impeccable knowledge regarding the steps of service for up-scale dining
Expert confidence in both bottle and wine service skills
The ability to up-sell and offer food and beverage suggestions to guests
Extensive aptitude of culinary terms, methods, and up-scale cuisine
Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise
Ability to understand and execute flawlessly the standards and procedures of Bottle Service. Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Cash handling experience and Point of Sales System experience
Strong working knowledge of all beverages
Ability to deal with intoxicated guests in a positive and safety minded manner
Ability to anticipate and respond to guests needs
Suggestively sell beverages and menu items; take orders
Answer guest questions, make recommendations, up-sell liquors
Communicate drink orders to bar through Point of Sales system
Deliver drinks, maneuvering trays through large crowds
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
Keep tables clean/wiped
Clean spills, remove food, trash, or other obstacles from floor using proper lifting techniques Maintain House of Blues safety and sanitation standards
Follow housekeeping standards per HOB policy
Keep current on all standard operating procedures
Request identification from any guest who appears to be under 30 years of age
Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
Ensure that comp and void checks are processed according to HOB policy
Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift
Qualifications: Required:
TABC Responsible Alcohol Awareness Training Certification or Equivalent
Must have a minimum of 2 years experience serving in a up-scale dining and night life venue Working knowledge of high end restaurant operations and safe, responsible alcohol service Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
High School Diploma or equivalent
Must have a flexible schedule
Must be able to adhere to Dress and Appearance Guidelines
Flexible schedule and ability to work late hours
Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
Ability to deal with intoxicated guests in a positive and safety minded manner
2 years bottle service experience
3 years work experience interacting with people in a positive environment
Tolerance of all cultures, music and art forms
Preferred: Point of Sales knowledge
Interest in wines, spirits, and Mixology
Interest in Night Life
Cash handling experience
Experience recognizing valid ID's
Experience in a live music environment
Physical Demands/Working Environment: Working environment is fast-paced and often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques
| Location | Houston |