["Complaints Management Specialist - Must SAP, ERP & Order Management (Entry Level)","Complaints Management Specialist - Must SAP, ERP & Order Management (Entry Level)"]

Job Description This role is responsible for interacting directly with customers and various internal functional groups to ensure the timely delivery of custom reagents and services. Primary responsibilities include supporting the custom reagent program as the liaison between the customer and the business, with focus on sales quotes and order management.The ideal candidate will have a positive attitude, be a team player, and have experience with SAP, ERP, and order management. A college degree is preferred, and candidates must have high attention to detail, clear communication skills, and the ability to work independently with minimal supervision.Responsibilities Support the custom reagent program as the liaison between the customer and the businessGather customer requirements and specifications for make-to-order product configurations and pricingMaintain technical accuracy and completeness of quote and order management processesDirect customer contact via telephone and e-mailAttention to detail, order accuracy, compliance with department standards, and excellent time management skills are requiredRequirements Positive attitude and team playerSAP experience preferredOrder management backgroundCollege degree preferredHigh attention to detail and clear communication skillsAbility to work independently with minimal supervisionDesired Skills And Experience Experience with SAP or similar ERP systemExperience with SalesForce or similar CRM systemDemonstrated proficiency in MS Word, MS Excel, and email systemsProactive self-starter that drives for resultsCustomer Advocate with ability to foster and maintain relationshipsExcellent verbal and written skills#J-18808-Ljbffr