["Concessions Tech Support","Concessions Tech Support"]

Job SummaryEnsures the seamless operation of critical point-of-sale, digital signage, and compliance hardware across all major sports and entertainment events. This high‑impact role manages the deployment, maintenance, and live network troubleshooting of handheld PAX A900 devices utilizing the Shift4 Payment Platform across diverse multi‑sport stadiums and concert venues. Operating in high‑pressure, live environments, the Specialist works closely with concessions staff to immediately resolve device issues, minimize downtime, and maintain a seamless guest experience.ResponsibilitiesSupporting handheld POS devices (PAX A900) and the Shift4 platform as we move forward.Perform routine checkups on all devices, including testing transactions, device function, and menu accuracy.Storage and organization of devices and coordinating cords/accessories.Assisting with wired and wireless connectivity across the POS network, including understanding expected VLANs and IP ranges.Supporting mobile ordering workflows, including devices communicating across the network to printers.Maintaining and troubleshooting ID scanners used for alcohol compliance (we currently have 40+ in operation).Managing and deploying digital menu boards across concession stands, including pushing updates to specific displays and verifying accuracy prior to events.During events, respond to register/device issues and troubleshoot.Proactive and forward‑thinking during live events.Able to troubleshoot quickly in high‑pressure situations.Highly organized with equipment and issue tracking.Comfortable communicating with concessions staff and escalating issues when needed.Minimum QualificationsOne year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.PreferencesExtensive customer service experience is a must.Ability to effectively communicate with staff.Experience managing fast paced operations.Ability to work in a team environment.Must be able to work late evenings, holidays, and weekends.Must be able to work at all venues.Must be able to speak and understand English.Experience managing multiple locations.Experience with point of sale systems.Legal and Equal Opportunity InformationThe University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post‑retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post‑retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and TitleIX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at