[CONTRACT] Help Desk IT Support Technician

• Provide Tier 1 technical support for PCs, laptops, mobile devices, and standard business applications.
• Respond to IT support requests via phone, email, remote support, and in person.
• Troubleshoot hardware, software, printer, and basic network connectivity issues.
• Install, configure, and maintain desktop/laptop computers and peripheral devices.
• Perform user account administration, password resets, and basic access management.
• Escalate complex technical issues to higher-level IT teams when necessary.
• Maintain IT support documentation and knowledge base articles.
• Assist with hardware deployment, replacement, and asset inventory management.
• Deliver excellent customer service while following company IT policies and procedures.
• Collaborate with internal IT teams to ensure timely issue resolution.

• Strong customer service and communication skills.
• Excellent troubleshooting and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing effectively within a team.
• A proactive attitude and willingness to learn.
• Understanding of Japanese corporate culture and business etiquette.

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• 1–2 years of Help Desk, Desktop Support, or IT Support experience.
• Experience supporting Windows PCs, Microsoft 365 applications, and mobile devices.
• Knowledge of Active Directory, VPN, remote support tools, and basic networking concepts.
• Excellent English communication skills.
• Minimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred.
• Japanese language ability is preferred but not required.
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.) are a plus.

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