We are seeking a dependable and customer-focused Customer Service Representative to support daily call-center and administrative operations within a fast-paced distribution center. This role serves as a primary point of contact for customer inquiries and delivery coordination, working closely with internal warehouse and transportation teams.
This is an on-site, entry-level to early-career role. Training on internal systems is provided.
Available Work Schedules
7:00 AM - 3:30 PM
Tuesday - Saturday
8:00 AM-4:30 PM
Tuesday-Saturday
9:00 AM - 5:30 PM
Tuesday - Saturday
Key Responsibilities
Answer incoming calls and provide professional customer service
Respond to customer inquiries via phone and email
Research order status and delivery information using internal systems
Confirm delivery windows and communicate expectations clearly
Document call notes, updates, and service issues accurately
Complete daily paperwork and basic data entry
Assist with routine reports and information tracking as assigned
Communicate effectively with warehouse, dispatch, and leadership teams
Participate in cross-training and team knowledge sharing
Maintain a clean, organized, and safety-compliant work area
Perform additional routine duties as needed
Qualifications
Required:
Customer service or call-center experience preferred
Strong verbal and written communication skills
Comfortable using computers for email, data entry, and system navigation
Ability to multitask in a fast-paced environment
Reliable attendance, punctuality, and strong work ethic
Preferred (Not Required):
Experience in logistics, warehouse, or distribution environments
Familiarity with Microsoft Office (Outlook, Excel, Word)
Training on all internal systems will be provided.
Why Join Us
Full-time, stable hours
Consistent schedule options
Team-oriented work environment
On-the-job training provided
Opportunity to gain experience in distribution and operations
How to Apply
Online: www.VSSILLC.com Phone: 972-217-3558
In Person: VSSI Staffing 217 W Main St, Suite 108 Grand Prairie, TX 75050 Office Hours: Monday-Friday | 8:00 AM - 3:30 PM Requirements: