DescriptionCARE | Charlotte Animal Referral & Emergency is an independently owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.
Charlotte Animal Referral & Emergency is seeking a dynamic CSR Lead to join the team.
The Client Service Representative (CSR) Lead is responsible for ensuring customer service
operations run smoothly and in accordance with CARE policies and protocols and meets CARE
customer service standards during their assigned shifts.
The Lead's role is composed of two primary components: customer service and human
resources.
RequirementsPreferred qualifications- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Proficient with computers.
- Experience in customer service.
- Excellent written and verbal communication skills.
- Emotional intelligence, self and social awareness