(CSSNA) Service Administrator - III

KYYBA, Inc

Hubbard, OH

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JOB DETAILS

SKILLS

Administrator Documentation, Automotive Industry, Billing, Business Services, Business Solutions, Communication Skills, Computer Software, Customer Relations, Customer Response, Customer Support/Service, Customer/Client Research, Data Collection, Data Management, Documentation, Identify Issues, Information Technology & Information Systems, Internet/Online Service, Lead Management, Legal, Multitasking, Organizational Skills, Problem Solving Skills, Repair Orders, Sales Management, Software Administration, Team Player, Technical Recruiting, Telephone Skills, Time Management

LOCATION

Hubbard, OH

POSTED

2 days ago

Job Title ((CSSNA) Service Administrator - III)

About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description:

Job Summary: Serves as first point of contact with customers to promote quality customer service and assist with increasing business within the branch location Key Responsibilities: Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers’ needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers, as requested Qualifications and Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manage conflict - Handling conflict situations effectively, with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction, delegating, and removing obstacles to get work done. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using *** published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Technical Escalation - Obtains technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Top 3 Skills you are looking for:
1.Customer Focused
2.Prioritize Safety
3.2-4 Years Experience in Automotive industry; preferably diesel.
**Additional Manager notes**
This role involves a wide range of responsibilities, including answering customer phone calls, dispatching service calls, coordinating repair and scheduling needs with the onsite team, and processing invoices for completed repair orders.
The ideal candidate must be highly organized, possess strong communication skills, and work effectively in a team-oriented environment. During the vetting process, please ask candidates about their experience collaborating with team members, handling customer phone calls, and managing multiple priorities in a fast-paced setting.
This is a contract position expected to run through the end of the year, with the opportunity to be converted to a full-time employee based on performance and business needs.
The work schedule is Monday through Friday from 7:00 a.m. to 3:30 p.m. with a 30-minute lunch, or until 4:00 p.m. with a one-hour lunch.
Once the hiring manager is ready to move forward, selected candidates will be invited to participate in a 45-minute Zoom interview.

Location: (Hubbard,OH)

Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

An INC 5000 company for 10 years
Corp! Michigan Economic Bright Spots
Crain’s Detroit Business Top Staffing Service Companies in Detroit
TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
Best of MichBusiness winner in HR Wizards & Partnerships
Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
101 Best & Brightest Companies to Work for in Michigan

About the Company

KYYBA, Inc

Kyyba group of companies are privately held and specialize in staff augmentation, application software and project solutions. In operation for more than 15 years, we have earned an enviable track record and reputation within all the industries we serve. Our unique processes and maturity enables us to understand the needs of the business organizations and provide business solutions that match the real and compelling needs of our customers.

Headquartered in Michigan, Kyyba has multiple office locations and we serve local, regional and national client base consisting of Fortune 500 and middle market companies. Kyyba extends the above solutions and services to a broad spectrum of industry verticals ranging from automotive, insurance, technology, financial, transportation, government and so on.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1998

WEBSITE

http://www.kyyba.com/

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