["Customer Agent I","Customer Agent I"]

Customer Agent I (Grade 10)

Current part-time vacancies exist within the MVA Oakland Branch (Garrett County) only. This is an interview and hire position. Previous applicants need not reapply. All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered. The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with a focus on delivering premier customer service. The Customer Agent I is the entry-level position in customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties. Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

Responsibilities included:

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle-related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Ideal candidates possess:

• Passion for delivering excellent customer service
• Ability to work in a fast-paced environment
• Problem-solving ability
• Excellent communication skills

Interview invites will be prioritized based on the needs of the Administration. The eligible list resulting from this recruitment will be used for Garrett County only.

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide *