["Customer Contact Assistant (Call Center Seasonal Hires)","Customer Contact Assistant (Call Center Seasonal Hires)"]

Job Description

Responds to customer inquiries in the customer contact center. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Additional Qualifications/Requirements

This job posting is for temporary seasonal hires for the e-Commerce Call Center. Selected applicants must be available to start on 1 September 2026 and must be available for the mandatory 6-weeks training beginning 8 September 2026. Position will run through 8 January 2027.

Job Qualifications

Completion of high school or equivalent. Call center, clerical/administrative office experience preferred. Must possess the ability, knowledge, and skill to operate/use Microsoft Office Suite.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Answers inbound calls and promotes products and services related to Military Star, veterans online service benefit, and e-commerce to drive sales growth and increase customer loyalty.
Assists customers with order fulfillment. Researches and provides immediate response to inquiries related to credit program accounts and/or online shopping website.
Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures related to call quality and productivity. Maintains schedule and productivity adherence goals.
Maintains data security guidelines by ensuring PII and PCI are properly controlled.
Performs other duties as assigned.