Job Title
Customer Service Associate
Location
Las Vegas - Las Vegas, NV 89118 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and helpshape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
We are now looking for Customer Service Associates! The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion. If you want to turn customer service into a customer EXPERIENCE for travelers, then come join us!
Locations: New York New York Hotel and Casino, Excalibur Hotel and Casino
Stores: Welcome to Las Vegas
Schedule: Weekend availability required
Pay: $15.00
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
Benefits
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance
- Paid Time Off
- Paid Parental Leave
- 401(k) with company match
- Employee Discount
Job Responsibilities- Handles each customer in a courteous and gracious manner
- Maximize sales by achieving add-on sales and recommendations
- Knowledge of the store's stock; stock varies by store location
- Assists in the upkeep of the store by maintaining store displays and merchandising.
- Assists with inventory and receiving of merchandise
- Replenish backstock to maintain appropriate levels of merchandise on the floor
- Markdown merchandise as needed.
- CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
- Other duties may be assigned
Job Requirements
- 1 year + retail sales and/or cash handling experience
- Knowledge on motorcycles a huge plus!
- Excellent communication and people skills
- Ability to multitask and problem solve
- TAM Card may be required depending upon location
- Additional Security clearance may be required depending upon location
- Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
Additional Requirements - Limited sitting
- Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
- Normal or corrected vision and hearing
- Can distinguish varying or specific colors, patterns, or materials to assist customers
- Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
- Typically, indoors
- Typically, in a consistent temperature
- Use of fine motor hand functions
- Lift 0-60 lbs with or without reasonable accommodation
About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.