["Customer Service Manager","Customer Service Manager"]

Customer Service ManagerTransdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed!BenefitsCompetitive compensation package of minimum $74,500 – maximum $85,000Vacation: minimum of two (2) weeksSick days: 5 daysHolidays: 12 days; 8 standard and 4 floatingOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disabilityCareer OpportunitiesTremendous career advancement opportunities due to a strong presence across North AmericaA comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings planA great work environmentResponsibilitiesWorking with the department manager to ensure compliance to company and Metro policy and that various task deadlines are metMonitoring, guiding, training, and retraining customer service representative team membersAssisting department manager in generating and documenting employee performance evaluationUpholding quality in customer service throughout team by instilling behaviors for Customer First: a sense of urgency and personal integrity to complete the jobEffectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutionsCS reporting for the department on call quality, booking accuracy, and 10-day contractual response on complaints that maintain scores of 90%Overseeing Site Evaluation TeamQualificationsA high school diploma or equivalentMust be skilled in customer service delivery, problem-solving, and decision-makingExcellent communication and negotiation skills, ability to influence without authorityMust have a working knowledge of ADA law and ADA service requirementsTo be dependable, proficient in time management, meeting deadlines, and multi-taskingTo be able to work a flexible schedule which may include weekendsTo have a working knowledge of the Trapeze scheduling softwareA minimum of three years of supervisory experienceExceptional customer service skills and professional customer-focused telephone mannersMust be able to work shifts or flexible work schedules as neededSubject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reasonPhysical RequirementsMust be able to work shifts or flexible work schedules as neededThe employee is generally subjected to long periods spent sitting, typing, or looking at a computer screenWork environment will be a combination of both indoors and outdoorsEqual Employment OpportunityTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.Drug-Free WorkplaceApplicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)Successfully pass a pre-employment drug screenJob DetailsJob Category: Customer ServiceJob Type: Full TimeReq ID: 8198Pay Group: QQPCost Center: 781#J-18808-Ljbffr