Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers. The target is to ensure customer service excellence.
Duties and Responsibilities
-Answers phone calls
-Maintains branch order email inbox
-Provides product knowledge
-Builds sales, enters orders
-Ensures orders are filled for pick up or scheduled for delivery and payments received if required.
-Looks up inventory
-Quotes customers
-Provides support to Branch Staff.
-Communicates with the sales team and management of selling trends and customer satisfaction.
-Provides support to customers and sales team.
-Performs all other duties as assigned.
Minimum Job Qualifications
-2 Years of Customer Service Experience preferred
Knowledge, Skills, and Abilities
-Excel, Word, PowerPoint, OneNote, Teams, and Outlook
Work Conditions
-Mainly inside, possibly in the warehouse or outside for short periods of time
-Standing and sitting at desk while working on computer
-Lifting capabilities 40 lbs.
-Directly with customers
-Around warehouse equipment and vehicles
Safety Responsibility
This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.
Company Benefits
-Vacation and Sick time (starts accruing upon hire)
-Medical, Dental, and Vision Insurance (1st of Month following 30 days)
-Health Savings Account (HSA)
-HSA match up to $2,000
-Incentive Program
-401(k) Eligibility (after 30 days)
-401(k) Company Match (after 1 yr of service)
-Annual Profit Sharing (after 1 yr of service)
-Paid Holidays (8 designated, 3 Floating)
-Life and Disability Insurance (1st of Month following 90 days)