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Skills
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Hospitalunmatched
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Microsoft Windows Operating Systemunmatched
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Nutritionunmatched
Operating Systemsunmatched
Order Processingunmatched
Pharmacyunmatched
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Description
Enteral Customer Service Representative
The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job Responsibilities:
Calls patients for reorders of their nutrition
Reviews and makes sure all documentation received meets insurance guidelines
Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
Deletes, corrects, or re-enters patient orders as deemed necessary
Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
CSR
Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology
Effectively communicate with coworkers and patients alike
Help with the training of employees
Calculate figures and amounts in reference to frequency and doses dispensed
Apply common sense understanding to carry out oral and written instructions
Local employees must report to center to work
Remote employees must meet equipment/connection/software qualifications below
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
Computer entry experience necessary
Bilingual a plus
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
Remote Equipment Requirements:
This position requires use of your own equipment.
Helpful Link:
Connecting a 2nd monitor to a laptop: How to connect second monitor to laptop