Customer Service Representative – Financial Services TTEC
Charlotte, NC13 days ago
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Skills
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Order Processingunmatched
- Product Pricingunmatched
- Reporting Skillsunmatched
- United States Citizenunmatched
Description
Job Title: Customer Service Representative Associate
Job Duration: 12 Months Contract on W2
Job Location: - Charlotte, NC
Note: US Citizen are required for this position.
Job Description
Job Duration: 12 Months Contract on W2
Job Location: - Charlotte, NC
Note: US Citizen are required for this position.
Job Description
- Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and/or orders.
- Customer Service may be by telephone, fax, email, or regular mail.
- Provides basic product/service/application information. Provides basic information on pricing and product availability.
- Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required.
- Must efficiently utilize the computer support system.
- Utilizes internal contact resources for specific situations.
- Exercises judgment and diplomacy as required.
- Maintains current information in an easy-to-use format.
- Must be an effective communicator.
- Must have some basic knowledge of computers.
- Coordinates and expedites services issues to higher levels or other departments as needed.
Numbers & Facts
| Location | Charlotte |
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