["Customer Service Representative - Collector's Office","Customer Service Representative - Collector's Office"]

Close Date

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Description

JOB SUMMARY

Customer Service Representative

Provides comprehensive customer-facing support . Handles inquiries, payments, filings, notices, complaints, scheduling, and public information while ensuring accuracy, confidentiality, professionalism, and adherence to established legal and administrative procedures.

ESSENTIAL JOB FUNCTIONS

• Payment Intake: Post window/mail/online payments; issue receipts.
• Batch Balancing: Reconcile daily batches; prep deposits; research variances.
• Delinquent Collections: Generate notices; track payment plans; follow up.
• Bankruptcy Support: File claims/waivers; track orders; update accounts.
• Customer Assistance: Answer calls/counter questions; explain bills/credits.
• Mail Processing: Open/sort mail; return undeliverables.
• Records & Imaging: Scan/index tax docs; QA imaging logs.
• Returned Checks:Process NSF items; coordinate restitution.
• Reporting: Prepare daily/monthly collection and distribution reports.
• Cross-Training: Support counter and phones during peaks.
• Attention to detail: Cashiering & balancing

The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.

Position
Customer Service Representative

Position Requirements

EDUCATION AND EXPERIENCE - The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered.

Education

HS diploma or GED

Experience

2 years previous relevant work experience is required.

Licensing

May require a valid State Driver's License

SUCCESS FRAMEWORK - The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this role.

• Knowledge of tax collection processes, delinquency workflows, and liens.
• Knowledge of batch balancing, payment reconciliation, and audit trails.
• Knowledge of bankruptcy, court orders, and returned check procedures.
• Skill in using tax systems, payment portals, and MS Office.
• Skill in high-accuracy data entry and document imaging.
• Skill in counter service and phone support for taxpayers.
• Ability to apply statutes, policies, and fee schedules correctly.
• Ability to research accounts and resolve discrepancies.
• Ability to maintain confidentiality of financial and taxpayer data.
• Ability to prepare clear summaries, receipts, and daily reports.
• Skill in coordinating with courts, banks, and other offices.
• Ability to prioritize work during high-volume periods.
• Skill in maintaining imaging logs and retention schedules.
• Ability to explain bills, credits, and adjustments to the public.
• Ability to exercise sound judgment with minimal supervision.

EQUIPMENT AND TOOLS commonly associated with the performance of the functions of this job.

Computer; Microsoft 365 (Excel, Word, Outlook, Adobe Acrobat, Quicken); calculator; multi-line phone and voicemail; copier/printer/scanner; remote deposit scanner; receipt printer; cash drawer; check endorser; data repository; collection system; invoice system; ATM.

WORK ENVIRONMENT or atmospheric conditions commonly associated with the performance of the functions of this job.

• Office/counter; high seasonal volume; cash controls; sitting/standing; light lifting of boxes.
• Some situations may require early morning or late evening hours.
• May be required to work in high or dangerous places.
• May frequently be exposed to uncomfortable temperatures, humidity, noise, chemicals/gases, contagious diseases, airborne particles/pathogens, and/or physical trauma.
• May be required to work in confined spaces.
• May be exposed to fumes or airborne particles.

PHYSICAL ABILITIES - The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work requires the ability to sit, stand, walk for extended periods of time.
• Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
• Work requires the ability to grasp, pull, push, and reach.
• Work requires the ability to climb and balance.
• Work requires the ability to talk, hear, listen, and comprehend.
• Work requires the ability to drive and/or operate mechanical equipment.
• Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors
• Must be able to lift up to 20 pounds.
• Work requires the ability to stoop, kneel, crouch, and/or crawl.

Shift
-not applicable-

Normal Entry Salary
$18.24

Salary Range

EOE Statement
Jefferson County Government is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, physical or mental disability, genetic information, protected veteran or uniformed servicemember status or any other characteristic protected by local, state or federal law.

This position is currently accepting applications.