We are seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. As a CSR, you'll be responsible for handling customer inquiries, resolving issues, and ensuring a high level of satisfaction with every interaction. If you enjoy helping people and solving problems in a fast-paced environment, we'd love to hear from you.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media
Resolve customer issues promptly and professionally
Process orders, returns, exchanges, and service requests
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure satisfaction and issue resolution
Collaborate with internal teams to find solutions to customer problems
Stay up to date on product knowledge, company policies, and procedures
Qualifications:
High school diploma or equivalent; college degree a plus
1+ year of customer service experience preferred
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Empathetic, patient, and solutions-driven mindset
Proficient with computers and CRM or call center systems
Compensation: $25.00 per hour
Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries. At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals