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Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Ethernetunmatched
Health Insuranceunmatched
Insurance Claimsunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Organizational Development/Managementunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Writing Skillsunmatched
Description
Customer Support Agent
Jumpstart your career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities!
As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.
Responsibilities
Your day-to-day will involve:
Answering a high volume of incoming phone calls
Determine member needs and provide appropriate solutions
Use multiple computer programs simultaneously on multiple screens while on the phone
Use problem solving and critical thinking skills to resolve concerns
Schedule
Full-time, 40 hours per week
Flexible availability required, including evenings, weekends, and holidays
Overtime may be available during peak periods
Work Environment
Private, distraction free workspace (not a shared/common area of the home)
Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
Must remain on camera during working hours
Qualifications
Some things we consider critical for this role:
Healthcare and/or insurance industry experience is preferred
Commitment to customer experience and providing the right support for our members
Passion for learning- we will train you!
Time management and organizational management skills
Strong analytical abilities and problem-solving skills to resolve issues
Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
Great computer navigation skills
Ability to work independently and as part of a team
Ability to multi-task handling customer concerns and navigate through resources simultaneously