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Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Insuranceunmatched
Lift/Move 50 Poundsunmatched
Problem Solving Skillsunmatched
Salesunmatched
Team Lead/Managerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Vision Planunmatched
Description
Customer Service Representative
Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities:
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements:
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications:
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands:
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits:
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend