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Loss Prevention Customer Service Associate II Tactical w/uniform Marshalls
Williston, VTToday
- $16–$18.60 Per Hour
["Customer Service Representative","Customer Service Representative"]
TimePayment Corporation
- Burlington
- 1 day ago
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Skills
- Administrative Skillsunmatched
- Brokerageunmatched
- Business Skillsunmatched
- Call Centersunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- English Languageunmatched
- Establish Prioritiesunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Multilingualunmatched
- Multitaskingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Revenue Growthunmatched
- Spanish Languageunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Writing Skillsunmatched
Description
Customer Service Representative
Customer Support Representative
Reports To: Customer Support Manager
Location: Burlington, MA
Business Overview: TimePayment, a Boston-based FinTech company, is looking to add dynamic individuals to our growing team. Our technology based tools, paired with our capital, enable our customers to provide fast, paperless equipment lease financing to their end-users. This allows our vendors and brokers to maximize their sales, while also ensuring their customers get the equipment they need to run their businesses efficiently. With over 9,000 partners and counting, TimePayment is proud to be able to help business owners in over 30 key markets secure the resources they need, when they need them! From small "mom and pop" shops to large corporations, we have the privilege of being one small part of their stories. If you have a passion for helping business owners thrive and are interested in becoming a part of a team that truly values one another and works cohesively to bring exciting offerings to the market, this may be the perfect opportunity for you!
Job Summary: The purpose of this position is to handle calls from our leasing customers. Resolve problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up with the customer.
Key Responsibilities:
- Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner
- Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.
- Working with other departments as necessary to resolve customer disputes/inquires.
- Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.
- Processing and responding to mail sent by customers, and performing other administrative duties as directed.
Required Experience, Education, Skills and Competencies:
- Must have experience working in a Customer Service Call Center environment with a high volume amount of calls.
- Strong verbal and written communication skills.
- Good organizational skills.
- Ability to prioritize multiple tasks to ensure that all are completed timely.
- Data Entry, Excel, Word, Outlook, and Internet.
- Bilingual a plus (English & Spanish)
Education and Experience: High School diploma or equivalent work experience
Additional Requirements: 11:00 am to 8:00 pm 2 Nights & 3 Days
Full Benefits
Numbers & Facts
| Location | Burlington |
| Industry | Financial Services |
| Company Size | 50 to 99 employees |
| Year Founded | 1986 |
| Website | http://timepayment.com/ |
About Company
TimePayment Corporation offers equipment financing for commercial and consumer equipment leases. Chances are, if a company needs equipment, we’ve probably financed it. Whether it’s restaurant equipment, security equipment and monitoring, point of use or water quality and filtration systems, we finance hundreds of these transactions every week. TimePayment also finances software, technology, automotive and construction equipment. We have supported hundreds of thousands of these transactions. Wrestling rings, underwater treadmills, or DJ equipment? Yes, even those.
Our Vision is to be the premier leasing and finance company in the United States. We do this by offering a variety of leasing and finance plans that will increase our customers’ sales volume and margins, as well as to enable them to sell equipment faster, easier and with higher profits. Our commitment to our customers is demonstrated by providing exceptional customer service with each and every interaction we have with them.
Ask anyone you meet at TimePayment what they like most about working here, and most of their answers will include “The peopleâ€. Let’s face it – if you like the people you spend a quarter of your life with, it always makes coming to work more enjoyable. Everyone here at TimePayment is very helpful and they truly want you to succeed. Our dynamic employees come from a variety of backgrounds and we value what each and every person has to offer.
There’s no question about it – we work hard here. After all, this is a business and we always strive to keep our employees challenged. However, we also like to incorporate some fun whenever we can. Whether it’s a March Madness basketball free throw contest, wear your favorite team’s shirt day, summer cookouts, holiday parties, contests and more, we try to keep our employees smiling.
By continually developing our employees, there are many opportunities for career growth. Employees who join us in entry level positions begin with a comprehensive training program, followed by a mentor being assigned to them until they are ready to work on their own with minimal supervision. Many of our employees who have been here for several years have started out in an entry level position and have advanced through their career by being promoted to various roles within the company.
We also value what our experienced new employees have to offer, as we are always looking for ways to do things better and more efficiently and their fresh perspectives and ideas can only make us stronger as a company.
Please feel free to apply to any of our open positions that you may be qualified for. We look forward to meeting you!
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