["Customer Service Representative","Customer Service Representative"]

Customer Service Representative

Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters.

Duties and Responsibilities:

1. Handle customer inquires and complaints
2. Provide information about the products and services
3. Troubleshoot and resolve product issues and concerns
4. Document and update customer records based on interactions
5. Develop and maintain a knowledge base of the evolving products and services
6. Answer phones
7. Quote calibration needs
8. Other tasks as assigned and special projects as needed

Requirements:

• Excellent verbal and written communication skills
• Effective working knowledge of Microsoft Office with intermediate Excel skills
• Attention to detail and problem-solving skills
• Team player, trustworthy, service oriented and can manage priorities
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and the ability to prioritize work
• Ability to maintain sensitive and confidential information

Benefits:

• 401(k)
• 401(k) matching
• Medical, dental and vision insurance, along with FSA
• 2 weeks vacation and 6 days sick time annually