Job Description Job Title: Customer Service Representative
Department: Customer Experience
FLSA Status: Non-Exempt
Reports To: Customer Experience Supervisor
Location: Dallas, TX
Position Summary
Symbiotic Services is seeking a Customer Service Account Manager - Junior on behalf of a respected manufacturing organization in Dallas, TX. This role serves as a key point of contact for customers, retail partners, and internal teams, ensuring a high level of service throughout the order management and customer support process. The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple priorities while building strong professional relationships.
Key Responsibilities
Serve as the primary contact for customer inquiries related to products, orders, pricing, warranties, and service requests.
Process customer orders, order modifications, returns, and related documentation in accordance with company policies.
Maintain accurate customer records and ensure data integrity within company systems.
Partner with internal departments, including Credit, Operations, and Sales, to resolve customer concerns and support account needs.
Monitor customer accounts and provide timely updates regarding order status, product availability, and issue resolution.
Escalate service concerns appropriately and communicate trends or recurring issues to management.
Review and process service-related credits within established authorization limits.
Manage multiple customer accounts and priorities while meeting service expectations and response-time goals.
Resolve customer complaints, returns, and product-related issues in a professional and solution-oriented manner.
Support ongoing customer satisfaction and account retention initiatives.
Knowledge, Skills & Abilities
Strong customer service and relationship management skills.
Ability to identify customer needs and provide effective solutions.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Proficiency with Microsoft Office Suite, including Word and Excel.
Experience working with ERP, CRM, or database management systems.
Ability to handle customer concerns with professionalism, tact, and diplomacy.
Strong attention to detail and commitment to accuracy.
Ability to collaborate effectively within a team environment.
Qualifications
High school diploma or equivalent required; some college coursework preferred.
2-5 years of customer service, account management, or customer support experience preferred.
Experience in a manufacturing, distribution, retail, or business-to-business environment is a plus.
Working Conditions
Primarily office-based environment.
Regular use of computers, phone systems, and business software applications.
Frequent communication with customers and internal stakeholders via phone, email, and virtual meetings.
Requires extended periods of sitting and computer use.
Numbers & Facts
Location
Dallas
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