The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.
Duties and responsibilities include:
Developand maintain relationships with customers
Obtain and upkeep driver and company productivity goals are being met
Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
Ability to maintain assigned territory of customers
Maintain and log pre-booked freight that cannot be immediately assigned
Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
Research and resolve customer inquiries and problems
Effectively communicate with customers, sales, fleet managers, and other internal personnel
Participate in total quality management and process improvement teams
Utilize web-based technology to gather and track operation data
Enter customer data and shipping instructions into a computer database
Minimum qualifications/experience:
Four-year degree, preferably in Transportation and Logistics and/or relevant experience
Fluent in keyboard proficiency and 10-key
Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
Strong customer solicitation skills
Excellent interpersonal skills
Ability to function in a fast-paced work environment and tolerate stress
Ability to write routine reports and correspondence
Physical requirements and work environment:
Must be able to sit and use a telephone and computer simultaneously for extended periods of time
Must be able to speak and hear clearly in a high volume telephone environment
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.