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Skills
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Escalationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Managementunmatched
ERP (Enterprise Resource Planning)unmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Mail Processingunmatched
Manufacturingunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Operational Supportunmatched
Operationsunmatched
Order Deliveryunmatched
Order Processingunmatched
Organizational Skillsunmatched
Performance Managementunmatched
Problem Solving Skillsunmatched
Product Engineeringunmatched
Quality Engineeringunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Description
Customer Service Representative (Full-Time, Temp-to-Hire, On-site)
Starting at $26/hr
ABOUT THE OPPORTUNITY A well?established manufacturing company is seeking a full?time Customer Service Representative to join its Customer Service team. This role supports clients, processes orders, and helps deliver high?quality products and engineered solutions on time and to customer specifications.
RESPONSIBILITIES
Customer Support - Respond to customer inquiries, concerns, and requests with a positive, professional attitude.
Order & Data Management - Track correspondence, update customer records, and process orders using the company's ERP system.
Issue Resolution - Investigate and resolve product or service issues to ensure customer satisfaction.
Cross?Department Coordination - Work closely with internal teams to meet customer needs and support daily operations.
Reporting & Continuous Improvement - Meet performance targets, participate in training, and provide feedback on recurring issues or trends.
SKILLS & QUALIFICATIONS
Strong communication, listening, and customer service skills
Ability to multitask, prioritize, and stay organized
Problem?solving mindset with a calm, professional demeanor
Accurate documentation and data entry skills
Ability to de?escalate and resolve customer concerns
Comfortable working with multiple departments
Proficient in Microsoft Office
Bilingual (Spanish) a plus
EDUCATION & EXPERIENCE
High school diploma or equivalent
Minimum 2 years in a fast?paced customer service environment
Experience with ERP systems (Visual or similar) preferred but not required
Compensation / Pay Rate (Up to): $26.00 - $26.00
Numbers & Facts
Location
Hicksville
Industry
Business Services - Other
Company Size
50 to 99 employees
Website
https://www.pridestaff.com/
About Company
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.