Our client, a leading healthcare services provider, is on the lookout for a compassionate and motivated Customer Service Representative. In this role, you will play a pivotal part in improving the well-being of health plan members by connecting them with essential healthcare services. Your primary task will be making outbound calls to inform members about their eligibility for an in-home health screening, encouraging them to take advantage of this valuable service. This position requires excellent communication skills, a patient-centered approach, and a commitment to delivering top-notch customer service.
About the Company:
Our client is a healthcare innovator combining advanced technology with a deep focus on patient care. Their AI-powered platform identifies health risks, closes care gaps, and ensures that health plans can offer superior services. Supported by a national network of healthcare professionals, the company is dedicated to transforming healthcare and improving health outcomes for members across the country.
Key Responsibilities:
Conduct outbound calls to health plan members to schedule in-home health screenings.
Provide clear and comprehensive information about the screening process, addressing any member questions or concerns.
Update and verify member details in the system, ensuring accuracy and confidentiality.
Maintain thorough records of all member interactions, ensuring compliance with company policies and regulations.
Work closely with team members and other departments to ensure a smooth scheduling process.
Follow up with members to confirm appointments and address any outstanding issues.
Handle sensitive information with the utmost professionalism and adhere to all company protocols and industry regulations.
Qualifications:
High school diploma or equivalent; some college coursework is a plus.
Previous experience in customer service, particularly in a healthcare environment, is preferred.
Strong organizational skills and attention to detail are essential.
Ability to work both independently and collaboratively as part of a team.
Proficiency with computer systems, including Microsoft Office Suite.
A compassionate approach with a dedication to delivering excellent customer service.