We are seeking an experienced customer service representative for our distribution center in Lebanon, IN.
Qualifications
Computer experience including excel, data entry, ticketing systems, Microsoft office and WMS systems a plus
Strong communication skills - clear verbal/written communication, and the ability to explain complex information simply.
Customer service experience
Experience with inventory systems
Capability to handle fast-paced environment
Perfect attendance is a requirement for this position
What you'll do on a typical day: Coordinate workload allocation among warehouse workers, material handlers and drivers, prepare work orders; troubleshoot orders and resolve discrepancies as needed, assign and release orders sent for loading and unloading, allocate and research inventory for orders, enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs) Maintain and generate required reports Process, audit and file various documentation.
Benefits
Pay: $21.50 per hour
Expected hours: 40 per week
Weekly Pay
Responsibilities
Work Hours: M-F 9:00 AM to 5 PM
Customer Interaction: Answering incoming calls, emails, or chat messages regarding products and services.
Assist with the clerk window
Generate reports, audit and file various documentation
Data entry and use of ticketing systems
Issue Resolution: Handling complaints, troubleshooting product issues, and providing solutions.
Processing Transactions: Taking orders, processing returns, and handling billing inquiries.
Documentation & Data Entry: Updating customer records, maintaining database information, and logging interactions.
Escalation: Referring complex, unresolved grievances to designated departments