["Customer Service Representative","Customer Service Representative"]

STI

  • Nashville
  • Today
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    Skills

    • Audiovisualunmatched
    • Centers for Disease Control and Prevention (CDC)unmatched
    • Conference Managementunmatched
    • Customer Support/Serviceunmatched
    • Fax Machinesunmatched
    • Information Technology & Information Systemsunmatched
    • Mail Processingunmatched
    • Meeting Minutesunmatched
    • Newsletterunmatched
    • Printingunmatched
    • Telephone Skillsunmatched

    Description

    Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. The following are examples of the major duties that will be needed from this position:

    • Phones

    o Answering a multi-line phone

    o Screening and directing calls

    o Providing basic customer service to callers

    • Distributing faxes and mail

    • Maintaining shared inboxes

    o Printing, filing, and distributing CDC reports

    o Drafting, requesting approval for, and sending all staff emails

    • Keying, tracking, and following up on maintenance requests

    • Keying, tracking, and following up on IT-related requests

    • Maintaining 7th floor conference room

    o Tidying room at the end of the day

    o Assisting with AV, as needed

    o Approving or rescheduling meetings, as needed

    • Assisting with conference room scheduling (other conf. rooms)

    • Managers' Meeting minutes

    Preparing newsletter

    Preferred Education and Experience: Graduation from an accredited college or university with a bachelor's degree; and at least one year qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience. Experience may substitute education on a year for year basis.

    Numbers & Facts

    LocationNashville

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